Claims & Analytics Administrative Specialist

Smart AutoCare; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Smart AutoCare in Richardson, TX seeks a detail-oriented administrative analyst to handle mail, billing, claims processing, and data integrity. You will support cross-functional teams and contribute to financial controls and policy compliance.

The role emphasizes analytics: building dashboards, recurring reports, ad hoc analysis, and identifying cost drivers and service gaps to guide leadership decisions. Strong Excel, Salesforce, and communication skills are required.

Qualifications

• High School Diploma or equivalency required.
• 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred.

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses
• Manage credit card reconciliation and monitor recovery reports
• Process weekly billing files and ensure accurate data entry
• Investigate and resolve credit or charge disputes
• Research and process customer claims and reimbursements, ensuring policy compliance
• File and track vendor incident reports as needed
• Provide general administrative support and respond to internal and client inquiries
• Maintain accurate and up-to-date internal records and documentation
• Support cross-functional teams with reporting, billing, and client service tasks
• Researching parts and replacement costs; ordering necessary parts and replacements
• Maintaining servicer location data and maps
• Entering and updating temporary specialty policies as required
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities
• Develop and maintain recurring dashboards and performance reports for leadership review
• Generate ad hoc reporting to support business decisions, audits, and strategic initiatives
• Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance
• Ensure data accuracy and integrity across internal systems and reporting tools
• Identify process gaps through data analysis and provide actionable recommendations for improvement
• Partner with cross-functional teams to translate reporting insights into operational enhancements
• Support forecasting, workload analysis, and capacity planning efforts as needed
• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills

Excel

Analytical thinking

Data interpretation

Communication

Attention to detail

Customer service

Education

High School Diploma or equivalent

Tools

Salesforce

Outlook

Job description

Smart AutoCare in Richardson, TX seeks a detail-oriented administrative analyst to handle mail, billing, claims processing, and data integrity. You will support cross-functional teams and contribute to financial controls and policy compliance.

The role emphasizes analytics: building dashboards, recurring reports, ad hoc analysis, and identifying cost drivers and service gaps to guide leadership decisions. Strong Excel, Salesforce, and communication skills are required.