Claims & Data Analytics Administrative Specialist

Smart AutoCare; Richardson (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Vision

Disability

401(k)

Tuition assistance

Job summary

Smart AutoCare in Richardson, TX seeks a detail-oriented Administrative Analyst to support claims, billing, vendor reporting, and data-driven process improvements. You will process mail, handle reimbursements, reconcile credit cards, and prepare monthly and ad-hoc reports to inform leadership decisions.

The role emphasizes accuracy, data integrity across systems, and cross-functional collaboration with teams to identify cost drivers and efficiency opportunities. Several benefits are included.

Qualifications

• 1-2 years of customer service/administrative experience; experience in a similar industry preferred.
• High School Diploma or equivalency required.

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations.
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses.
• Manage credit card reconciliation and monitor recovery reports.
• Process weekly billing files and ensure accurate data entry.
• Investigate and resolve credit or charge disputes.
• Research and process customer claims and reimbursements, ensuring policy compliance.
• File and track vendor incident reports as needed.
• Provide general administrative support and respond to internal and client inquiries.
• Maintain accurate and up-to-date internal records and documentation.
• Support cross-functional teams with reporting, billing, and client service tasks.
• Research parts and replacement costs; ordering necessary parts and replacements.
• Maintain servicer location data and maps.
• Entering and updating temporary specialty policies as required.
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities.
• Develop and maintain recurring dashboards and performance reports for leadership review.
• Generate ad hoc reporting to support business decisions, audits, and strategic initiatives.
• Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance.
• Ensure data accuracy and integrity across internal systems and reporting tools.
• Identify process gaps through data analysis and provide actionable recommendations for improvement.
• Partner with cross-functional teams to translate reporting insights into operational enhancements.
• Support forecasting, workload analysis, and capacity planning efforts as needed.
• Participate in any projects, reports, documentation, tasks or objectives assigned.

Skills

Interpersonal skills

Customer service

Communication

Critical thinking

Organization

Data interpretation

Reporting

Problem solving

Attention to detail

Team coordination

Education

High School Diploma or equivalent

Tools

Excel

Outlook

Salesforce

Job description

Smart AutoCare in Richardson, TX seeks a detail-oriented Administrative Analyst to support claims, billing, vendor reporting, and data-driven process improvements. You will process mail, handle reimbursements, reconcile credit cards, and prepare monthly and ad-hoc reports to inform leadership decisions.

The role emphasizes accuracy, data integrity across systems, and cross-functional collaboration with teams to identify cost drivers and efficiency opportunities. Several benefits are included.