Claims & Billing Analytics Specialist

Smart AutoCare; Richardson (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company paid disability insurance

401(k)

Job summary

Smart AutoCare in Richardson, TX is seeking an administrative professional to support claims, billing, analytics, and reporting. The role emphasizes accuracy, data integrity, and financial controls while handling mail, reimbursements, and vendor reports.

You will generate dashboards, analyze operations, and collaborate with cross-functional teams to improve processes. Proficiency in Excel, Outlook, and Salesforce is required, along with strong communication and organizational skills.

Qualifications

• High School Diploma or equivalency is required.
• 1-2 years of customer service/administrative experience; industry experience preferred.

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses
• Manage credit card reconciliation and monitor recovery reports
• Process weekly billing files and ensure accurate data entry
• Investigate and resolve credit or charge disputes
• Research and process customer claims and reimbursements, ensuring policy compliance
• File and track vendor incident reports as needed
• Provide general administrative support and respond to internal and client inquiries
• Maintain accurate and up-to-date internal records and documentation
• Support cross-functional teams with reporting, billing, and client service tasks
• Researching parts and replacement costs; ordering necessary parts and replacements
• Maintaining servicer location data and maps
• Entering and updating temporary specialty policies as required
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities
• Develop and maintain recurring dashboards and performance reports for leadership review
• Generate ad hoc reporting to support business decisions, audits, and strategic initiatives
• Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance
• Ensure data accuracy and integrity across internal systems and reporting tools
• Identify process gaps through data analysis and provide actionable recommendations for improvement
• Partner with cross-functional teams to translate reporting insights into operational enhancements
• Support forecasting, workload analysis, and capacity planning efforts as needed
• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills

Interpersonal skills

Customer service

Proactive problem-solving

Critical thinking

Organizational skills

Data interpretation

Reporting proficiency

Education

High School Diploma or equivalency

Tools

Excel

Outlook

Salesforce

Job description

Smart AutoCare in Richardson, TX is seeking an administrative professional to support claims, billing, analytics, and reporting. The role emphasizes accuracy, data integrity, and financial controls while handling mail, reimbursements, and vendor reports.

You will generate dashboards, analyze operations, and collaborate with cross-functional teams to improve processes. Proficiency in Excel, Outlook, and Salesforce is required, along with strong communication and organizational skills.