Claims Admin & Data Insights Specialist

Smart AutoCare; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

On-site parking

Job summary

Smart AutoCare in Jacksonville, FL seeks an Administrative Specialist to process mail, handle claims data, and support billing and reporting with accuracy.

You will analyze operational and financial data, generate reports, maintain dashboards, and help cross-functional teams drive efficiency. Strong Excel and Salesforce skills are essential.

This role offers a full benefits package and opportunities for growth within a data-driven environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service/administrative experience; experience in a similar industry is preferred.

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations.
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses.
• Manage credit card reconciliation and monitor recovery reports.
• Process weekly billing files and ensure accurate data entry.
• Investigate and resolve credit or charge disputes.
• Research and process customer claims and reimbursements, ensuring policy compliance.
• File and track vendor incident reports as needed.
• Provide general administrative support and respond to internal and client inquiries.
• Maintain accurate and up-to-date internal records and documentation.
• Support cross-functional teams with reporting, billing, and client service tasks.
• Researching parts and replacement costs; ordering necessary parts and replacements.
• Maintaining servicer location data and maps.
• Entering and updating temporary specialty policies as required.
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities.
• Develop and maintain recurring dashboards and performance reports for leadership review.
• Generate ad hoc reporting to support business decisions, audits, and strategic initiatives.
• Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance.
• Ensure data accuracy and integrity across internal systems and reporting tools.
• Identify process gaps through data analysis and provide actionable recommendations for improvement.
• Partner with cross-functional teams to translate reporting insights into operational enhancements.
• Support forecasting, workload analysis, and capacity planning efforts as needed.
• Participate in any projects, reports, documentation, tasks or objectives assigned.

Skills

Interpersonal skills

Analytical thinking

Attention to detail

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Excel

Outlook

Salesforce

Job description

Smart AutoCare in Jacksonville, FL seeks an Administrative Specialist to process mail, handle claims data, and support billing and reporting with accuracy.

You will analyze operational and financial data, generate reports, maintain dashboards, and help cross-functional teams drive efficiency. Strong Excel and Salesforce skills are essential.

This role offers a full benefits package and opportunities for growth within a data-driven environment.