Claims & Billing Analyst – Data-Driven Support

Smart AutoCare; Jacksonville, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Tuition assistance

Paid time off

Job summary

Smart AutoCare in Jacksonville, FL is seeking a detail-oriented Administrative Analyst to handle mail, claims data, billing files, and vendor reports, ensuring accuracy and financial controls.

You will also support data analytics, generate dashboards, and provide actionable insights to leadership. Proficiency in Excel, Outlook, Salesforce, and data interpretation are important.

This role offers full benefits and opportunities to contribute across billing, claims, and reporting initiatives.

Qualifications

• High School Diploma or equivalency required.
• 1-2 years of customer service/administrative experience; experience in a similar industry preferred.

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations.
• Prepare and maintain regular reports, including monthly summaries and ad-hoc analyses.
• Manage credit card reconciliation and monitor recovery reports.
• Process weekly billing files and ensure accurate data entry.
• Investigate and resolve credit or charge disputes.
• Research and process customer claims and reimbursements, ensuring policy compliance.
• File and track vendor incident reports as needed.
• Provide general administrative support and respond to internal and client inquiries.
• Maintain accurate internal records and documentation.
• Support cross-functional teams with reporting, billing, and client service tasks.
• Research parts and replacement costs; ordering necessary parts and replacements.
• Maintain servicing location data and maps.
• Enter and update temporary specialty policies as required.
• Compile, validate, and analyze operational and financial data to identify trends and cost drivers.
• Develop and maintain recurring dashboards and performance reports for leadership review.
• Generate ad hoc reporting to support business decisions, audits and strategic initiatives.

Skills

Excel

Customer Service

Data analysis

Communication

Attention to detail

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Associate degree in Office Administration (optional)

Tools

Salesforce

Microsoft Office

Job description

Smart AutoCare in Jacksonville, FL is seeking a detail-oriented Administrative Analyst to handle mail, claims data, billing files, and vendor reports, ensuring accuracy and financial controls.

You will also support data analytics, generate dashboards, and provide actionable insights to leadership. Proficiency in Excel, Outlook, Salesforce, and data interpretation are important.

This role offers full benefits and opportunities to contribute across billing, claims, and reporting initiatives.