Claims Analyst

American Amicable Group; Waco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO

Employee assistance program

Ergonomic furniture program

Performance bonus

Job summary

American Amicable Life Insurance Company of Texas is seeking a Claims Analyst to support the life insurance claims process. You will review coverages, gather information, and make timely, accurate claim decisions while assisting policyholders, beneficiaries, agents, and funeral homes.

The role emphasizes analytical thinking, research skills, and precise documentation in a collaborative, supportive environment with opportunities for cross-training and professional growth.

Qualifications

• 2 years of claims experience preferred (life claims welcome)
• Strong attention to detail and accuracy
• Research and analytical problem solving
• Clear written and verbal communication skills
• Ability to stay organized and manage multiple tasks in a fast-paced environment

Responsibilities

• Process and pay life insurance claims by reviewing coverage and gathering required information
• Research beneficiaries, medical records and legal documents to support claim decisions
• Maintain accurate claim files and documentation
• Communicate with policyholders, agents and funeral homes by phone, email or letter
• Process reinsurance claims and monitor tax reporting information
• Assist with overflow work and cross-train with teammates
• Ensure compliance with laws, policies and ethical standards

Skills

Attention to detail

Analytical skills

Research

Communication

Time management

Teamwork

Tools

Microsoft Office

Job description

Job Description

Claims Analyst

Build the future with us

Are you passionate about helping people during important life events and ensuring claims are handled accurately and efficiently? As a Claims Analyst, you will play a key role in supporting policyholders, beneficiaries, agents, and funeral homes through the life insurance claims process while ensuring timely and accurate claim decisions.

This position is a great opportunity to showcase your analytical, customer service, and problem-solving skills within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Analyst, you’ll be at the core of our mission.

• Process and pay life insurance claims by reviewing coverage, gathering required information, and calculating benefit payments.
• Research beneficiaries, medical records, legal documents, and other information needed to make claim decisions.
• Prepare correspondence, update claims systems, and maintain accurate claim files and documentation.
• Communicate with policyholders, agents, funeral homes, and other stakeholders by phone, email, and written correspondence to ensure successful claim resolution.
• Process reinsurance claims, maintain tax reporting information, monitor suspense accounts, and support special projects and departmental needs.
• Assist with overflow work and cross‑train with other Claims Analysts to support team operations.
• Ensure all work is completed in compliance with applicable laws, regulations, company policies, and ethical standards.

What could accelerate your success in this role

We’re looking for someone who

• Is known for their attention to detail and high level of accuracy.
• Stands out for their research, analytical, critical‑thinking, and problem‑solving skills.
• Demonstrates strong written and verbal communication skills.
• Is recognized for their ability to stay organized, prioritize work, and manage multiple tasks in a fast‑paced environment.
• Has 2 years of claims experience (life claims experience preferred but not required).
• Has strong computer skills, including Microsoft Office, and can quickly learn new systems.
• Works effectively both independently and as a collaborative team member.
• Adapts well to procedural and organisational changes and maintains a positive, learning‑oriented attitude.
• Charter of the French language clause (if needed): Intermediate level of English proficiency, as the role involves communicating with policyholders, beneficiaries, agents, funeral homes, medical providers, and internal business partners through phone calls, emails, and written correspondence on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a collaborative environment supported by innovation and teamwork;
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorised to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H‑1B visas and participation in STEM OPT work authorisations.

Company

American‑Amicable Life Insurance Company of Texas

Posting End Date

2026-09-30

About Us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American‑Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognised as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.