Construction Claims Consultant

Lockton; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Lockton seeks a claims advocate to represent design and construction clients. You will analyze complex professional liability and general liability claims, consult on coverage, and help clients navigate insurance programs.

Strong communication, organizational skills, and the ability to travel are essential. The role requires collaboration across teams, development of resolution strategies, and prioritization under tight deadlines.

Qualifications

• Bachelor's degree or equivalent practical insurance claim management experience.
• Knowledge of Third-Party Administrators' practices and partnerships to meet client needs.
• Experience evaluating property and casualty claim reserving practices.
• Strong knowledge of insurance claims, coverage interpretation.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Strong verbal and interpersonal communication skills.

Responsibilities

• Provide claims advocacy for design and construction clients.
• Analyze complex professional liability and general liability claims.
• Consult with clients on insurance programs and claims management.
• Coordinate claims management with industry best practices and client requirements.
• Develop and implement resolution strategies for claims.
• Travel as needed and collaborate across teams.
• Demonstrate accountability and professional responsibility.

Skills

Negotiation skills

Verbal and interpersonal communication

Highly organized

Prioritization

Analytical skills

Education

BA/BS in business or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Your Responsibilities

PRIMARY PURPOSE: To provide claims advocacy representing our design and construction clients. Analyze and consult with clients on complex or technically difficult design and construction professional liability and general liability claims; to help clients navigate complex insurance programs; to coordinate claims management within industry best practices and specific client service requirements; and to providing high levels of customer service.

• Perform in depth coverage analysis, investigation, liability and potential exposure analysis
• Understand claims-made policies
• Investigate and resolve coverage disputes
• Assist insureds with the development and implementation of resolution strategies of professional and general liability claims
• Assist as needed with development of client’s claims programs
• Have superior written and verbal communication skills
• Highly organized and efficient in a fast-paced multi-tasked environment
• Able to prioritize effectively to accomplish objectives with creativity and enthusiasm, and with minimal supervision.
• Demonstrate high level of understanding of individual state and civil laws, claims practices and regulatory requirements.
• Proven ability to analyze coverage and draft coverage response letters on complex matters.
• Strong analytical and organizational skills
• Excellent influencing and negotiation skills; proven ability to collaborate and build relationships across teams.
• Flexibility to travel.
• Exercise’s initiative: demonstrates accountability, adaptability, service motivation, respects the differences of others, and accepts personal responsibility.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word

Qualifications

• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience
• Substantial knowledge of the practices and procedures of Third-Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs
• Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices
• Strong knowledge the evaluation, interpretation and communication of insurance claims and coverage
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States