Claims Advocate

CCIG; Englewood (CO); On-site; USD 65,000 - 100,000; Full time

Job summary

CCIG is seeking a Claims Advocate to serve as a trusted advisor for commercial clients through the property and casualty claims process. This role ensures responsive, fair, and efficient handling of claims while protecting clients’ financial and operational interests.

The Claims Advocate brings technical expertise, strong negotiation skills, and a service-first mindset to deliver superior claims outcomes and reinforce CCIG's commitment to client advocacy.

Qualifications

• Bachelor’s Degree preferred, or equivalent professional experience in claims or insurance
• 3–5+ years of experience handling commercial P&C claims in a brokerage, carrier, or risk management setting.
• Demonstrated ability to interpret policy language and apply claims best practices.

Responsibilities

• Represent commercial clients’ best interests in all claim matters, acting as the main point of contact between clients, insurance carriers, adjusters, and other stakeholders.
• Manage the end-to-end claims process across all lines of commercial P&C coverage, including property, general liability, auto, umbrella/excess liability, and workers’ compensation.
• Review insurance policies and carrier determinations to evaluate coverage, identify potential gaps, and provide informed recommendations.
• Assist clients in compiling documentation, coordinating investigations, and negotiating fair claim settlements with carriers and adjusters.
• Escalate and advocate for clients in disputed claims, leveraging carrier relationships and policy expertise to achieve favorable outcomes.
• Provide proactive updates, set clear expectations, and ensure clients understand timelines and next steps throughout the claims process.
• Partner with producers and account managers to incorporate claims insights into renewal strategies, stewardship reports, and overall client service plans.
• Educate clients on best practices for claims reporting, workplace safety, and risk prevention to reduce future loss exposure.
• Additional duties as assigned.

Skills

Negotiation skills

Client advocacy

Risk management

Education

Bachelor's degree or equivalent experience

Job description

Salary Range: $65,000.00 - $100,000.00 Annually

Job Title: Claims Advocate

Department: Claims

Reports To: Director of Risk Management & Client Services

FLSA Status: Exempt

POSITION SUMMARY

The Claims Advocate serves as a trusted advisor and liaison for commercial clients throughout the property and casualty claims process. This role ensures clients receive responsive, fair, and efficient handling of claims while protecting their financial and operational interests. The Claim Advocate brings technical expertise, strong negotiation skills, and a service-first mindset to deliver superior claims outcomes and reinforce the brokerage’s commitment to client advocacy.

KEY RESPONSIBILITIES

• Client Advocacy: Represent commercial clients’ best interests in all claim matters, acting as the main point of contact between clients, insurance carriers, adjusters, and other stakeholders.
• Claims Oversight: Manage the end-to-end claims process across all lines of commercial P&C coverage, including property, general liability, auto, umbrella/excess liability, and workers’ compensation.
• Coverage Analysis: Review insurance policies and carrier determinations to evaluate coverage, identify potential gaps, and provide informed recommendations.
• Resolution Support: Assist clients in compiling documentation, coordinating investigations, and negotiating fair claim settlements with carriers and adjusters.
• Dispute Management: Escalate and advocate for clients in disputed claims, leveraging carrier relationships and policy expertise to achieve favorable outcomes.
• Client Communication: Provide proactive updates, set clear expectations, and ensure clients understand timelines and next steps throughout the claims process.
• Collaboration: Partner with producers and account managers to incorporate claims insights into renewal strategies, stewardship reports, and overall client service plans.
• Loss Mitigation: Educate clients on best practices for claims reporting, workplace safety, and risk prevention to reduce future loss exposure.
• Additional duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree preferred, or equivalent professional experience in claims or insurance
• 3–5+ years of experience handling commercial P&C claims in a brokerage, carrier, or risk management setting.
• Demonstrated ability to interpret policy language and apply claims best practices.