Commercial Lines Sr Claims Advocate

Jonus Group; Onalaska (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off and holidays

Professional development opportunities

Job summary

Jonus Group is seeking a P&C Senior Claims Advocate to oversee complex claims and advocate for clients through the full lifecycle. The role focuses on risk management, coverage evaluation, and strategic resolution, while strengthening client relationships and contributing to claims function improvements.

The position requires extensive P&C claims experience, strong negotiation and communication skills, and the ability to work with carriers, adjusters, and legal counsel to achieve favorable

Qualifications

• Minimum of 5 years of progressive experience in claims management or complex claims handling.
• Extensive knowledge of property and casualty insurance coverages and policy language.
• Proven ability to manage complex, high-exposure, sensitive claims.
• Strong negotiation, analytical, communication, and strategic problem-solving skills.
• Demonstrated ability to exercise independent judgment in complex situations.
• Experience building and maintaining strategic client and carrier relationships.

Responsibilities

• Manage and resolve complex, high-exposure, disputed, and sensitive claims.
• Serve as a strategic advocate for clients, ensuring their interests are represented throughout the claims process.
• Evaluate coverage issues, claim denials, settlement disputes, and delays, and develop strategies for favorable outcomes.
• Collaborate with clients, adjusters, carrier representatives, and legal counsel to facilitate timely and equitable claim resolutions.
• Act as the primary escalation resource for complex or unresolved claims issues.

Skills

Claims advocacy

Negotiation

Strategic thinking

Communication

Independent judgment

Client relationship mgmt

Education

Property and Casualty license

AIC/CPCU/ARM/CIC designation (preferred)

Job description

P&C Senior Claims Advocate

Job Summary

Seeking a highly skilled and experienced P&C Senior Claims Advocate to join a Property & Casualty division. This role is pivotal in providing expert guidance and advocacy to clients throughout the claims lifecycle. As a trusted advisor, you will manage complex, high-impact, and sensitive claims, ensuring exceptional service, proactive communication, and effective resolution. You will also play a key role in strengthening client relationships, supporting retention, and contributing to the continuous improvement of the claims function.

Compensation Package

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities, including support for industry certifications.

Complex Claims Management & Client Advocacy

• Manage and resolve complex, high-exposure, disputed, and sensitive claims.
• Serve as a strategic advocate for clients, ensuring their interests are represented throughout the claims process.
• Evaluate coverage issues, claim denials, settlement disputes, and delays, and develop strategies for favorable outcomes.
• Collaborate with clients, adjusters, carrier representatives, and legal counsel to facilitate timely and equitable claim resolutions.

Escalation Authority & Issue Resolution

• Act as the primary escalation resource for complex or unresolved claims issues.
• Initiate and facilitate escalations to carrier claims leadership and other decision-makers when necessary.
• Provide recommendations and guidance to account managers and colleagues regarding claims concerns and resolution strategies.

Strategic Client Relationship Management

• Build and maintain trusted relationships with key clients and decision-makers.
• Participate in strategic client meetings, stewardship reviews, and renewal discussions.
• Communicate claims trends, significant loss developments, and potential coverage or risk management concerns to clients and internal stakeholders.

Technical Expertise & Risk Management

• Maintain advanced knowledge of property and casualty insurance coverages, policy language, claims practices, and industry developments.
• Analyze claims data and trends to identify potential coverage gaps and risk management opportunities.
• Provide strategic recommendations to clients regarding loss prevention and claims management practices.

Operational Excellence & Accountability

• Maintain comprehensive and accurate documentation of claims activities and outcomes.
• Monitor significant and complex claims to ensure appropriate progress and timely resolution.
• Identify opportunities to improve claims workflows, reporting, and service delivery.

Qualifications/Requirements

Required Qualifications

• Minimum of 5 years of progressive experience in claims management, claims advocacy, or complex claims handling.
• Extensive knowledge of property and casualty insurance coverages, policy provisions, and claims practices.
• Proven ability to manage complex, high-exposure, and sensitive claims.
• Strong negotiation, analytical, communication, and strategic problem-solving skills.
• Demonstrated ability to exercise independent judgment and make sound decisions in complex situations.
• Experience building and maintaining strategic client and carrier relationships.

Preferred Qualifications

• Property and Casualty insurance license.
• Advanced professional designations such as AIC, CPCU, ARM, or CIC.
• Experience in an independent insurance agency or brokerage environment.
• Experience with executive-level client reporting, claims reviews, and stewardship presentations.

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