Claims Advocate Lead - Commercial Property

Alliant; Washington; Remote; USD 110,000 - 160,000; Full time

Job summary

Alliant is seeking a senior claims professional to oversee medium to large, complex Property claims with substantial direct client contact in Washington. You will coordinate with brokers, staff, clients and adjusters to drive settlements and coverage interpretations.

The role requires extensive P&C knowledge, CPCU/AICPU/ARM credentials and active licensing, plus the ability to train teams and develop client-focused strategies across a range of loss scenarios.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Eight+ years related work experience in brokerage or carrier settings.
• In-depth knowledge of P&C insurance coverage and risk management concepts.
• Chartered Property Casualty Underwriter (CPCU).
• Associate in Claims-American Institute for CPC Underwriters (AICPU).
• Accredited Accounts Receivable Manager (ARM).
• Valid Fire and Casualty Broker – Agent license.

Responsibilities

• Manages claims status and coordinates with broker, staff, client and adjuster to advance next steps.
• Partners with client legal counsel on coverage, claims and settlement strategy.
• Oversees medium to large, complex Property claims and data in databases.
• Prepares coverage arguments and policy positions for client advocacy.
• Attends claims meetings with clients, carriers and counsel to resolve issues.
• Delivers training materials and conducts claims training in client environments.
• Ensures data integrity in agency management systems.

Skills

Verbal/written comm

Leadership

Problem solving

Time management

Analytical skills

Planning/Organizing

Executive interface

Independence

MS Office

Education

Bachelor's Degree Or equivalent combination of education and experience

CPCU

AICPU

ARM

Fire and Casualty Broker – Agent license

Job description

SUMMARY

Responsible for providing adequate coverage/policy interpretation on medium to large complex Property claims. Substantial direct client contact involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step; including prepayment, partial payment, gather information, work with subrogation contacts.

Partners with client legal counsel on coverage, claims and strategy for settlement;

Manages primarily medium to large, complex Property claims;

Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;

Prepares coverage arguments for client advocacy and form coverage positions as client advocate;

Provides adequate coverage/policy interpretation for large property and casualty claims;

Prepares and analyzes loss valuations;

Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;

Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;

Partners with client on case preparation and support as needed;

Uses negotiation skills to provide best possible outcome for clients as needed;

Builds and establishes strong relationships with carriers, adjusters and clients;

Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;

Delivers claims training in person and in client workspace as needed;

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Other duties as assigned

QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor's Degree Or equivalent combination of education and experience

Eight (8) or more years related work experience, brokerage or carrier experience

In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU)

Accredited Accounts Receivable Manager (ARM)

Valid Fire and Casualty Broker – Agent license

SKILLS

Excellent verbal and written communication skills

Great leadership, problem solving and time management skills

Advanced analytical skills

Excellent planning, organizational and prioritization skills

Ability to interface with executives – internal and external

Ability and motivation to work independently

Proficient in Microsoft Office products

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