Vice President Claims

HAUSER; Cincinnati (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

A leading insurance firm is seeking a Vice President of Claims to oversee claims services and provide strategic leadership. This critical role emphasizes claims advocacy, technical expertise, and client-centered solutions to navigate complex claims processes. Ideal candidates will have over 5 years of property and casualty claims experience, proven leadership skills, and a strong understanding of D&O, E&O, EPLI, and Cyber claims. The company offers a collaborative environment focused on exceptional service and client satisfaction.

Qualifications

• 5+ years of property and casualty claims experience across multiple lines.
• Proven leadership experience in managing complex, high-value commercial claims.
• Active Property & Casualty licensure required within three months of employment.
• Proficient in Microsoft Word and Excel; active P&C licensure or willingness to obtain within 3 months.

Responsibilities

• Provide strategic leadership and oversight of claims services.
• Manage analysis, investigation, evaluation, and negotiation of complex claims.
• Support Senior Risk Consultants with proactive claims strategies.
• Serve as a liaison in complex coverage disputes.
• Maintain and review carrier performance and prepare client presentations with loss and risk analyses.

Skills

Strategic thinking

Claims advocacy

Critical thinking

Collaboration

Adaptability

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Vice President of Claims- Corporate Risk provides strategic leadership and oversight of claims services across all lines of commercial insurance. This individual plays a critical role in advocating for clients during complex claims processes, managing large and high-severity losses, and partnering with internal teams to deliver exceptional value-added service. The role emphasizes claims advocacy, technical coverage expertise, and client-centered solutions to drive optimal claim outcomes. This individual will oversee the claims team, serving as a subject matter expert, while providing guidance, training, and development across the department.

OBJECTIVES AND ESSENTIAL JOB DUTIES

• Promote and deliver exceptional “Claims Advocacy” service by viewing claims from the client's perspective.
• Manage analysis, investigation, evaluation, and negotiation of complex claims across multiple lines (including D&O, E&O, EPLI, and Cyber).
• Oversee high-severity losses and provide strategic guidance on key accounts.
• Support Senior Risk Consultants and Analysts with proactive claims strategies and communication plans.
• Provide insights for client presentations by assisting with loss and risk analysis.
• Lead claims review sessions for Risk Management clients, including preparation and participation.
• Serve as a liaison and advocate in complex coverage disputes.
• Maintain and evaluate insurance carrier performance records.
• Collaborate with underwriting teams to improve claim outcomes and client satisfaction.
• Assist in the execution of Annual Service Plans and strategic claims initiatives.
• Contribute to policy, contract, and handbook reviews in support of client decisions.
• Mentor and develop claims personnel and ensure departmental alignment with client-focused goals.
• Ensure consistent, strategic communication with clients and carriers.
• Champion client objectives through accurate claim analysis and advocacy.
• Ensure all client-facing materials and services meet high standards of clarity and consistency.
• Remain informed on industry trends and legislation affecting client risk exposure.

KEY COMPETENCIES

Leadership: Provides clear direction, mentorship, and motivation to the claims team.

Strategic Thinking: Identifies innovative solutions to enhance client objectives and service delivery.

Claims & Coverage Expertise: Deep knowledge of P&C coverages, claim procedures, and legal theories.

Client Advocacy: Builds trust and long-term partnerships through exceptional service and sound guidance.

Critical Thinking: Uses data and insight to evaluate claims scenarios and drive informed decisions.

Collaboration: Works seamlessly across departments to ensure consistent and integrated client service.

Adaptability: Remains flexible and responsive in a fast-paced, evolving environment.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree
• 5+ years of property and casualty claims experience, preferably across multiple lines
• Proven leadership experience
• Proven track record managing complex, high-value commercial claims
• Experience consulting clients
• Experience with D&O, E&O, EPLI, and Cyber claims strongly preferred
• Proficient in Microsoft Word and Excel
• Active Property & Casualty licensure required, or willingness to obtain within the first three months of employment