Claims Administrative Support Specialist

Progressive; City of Rochester (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Paid time off

Wellness programs

Life insurance

Tuition assistance

Job summary

Progressive is seeking a claims administrative support specialist to assist our claims branch offices in Rochester, NY. You will handle essential administrative tasks and may interact with customers and medical providers by phone or in person when applicable.

The role requires you to reside within 35 miles of the Rochester Claims office at 400 Meridian Centre Blvd, Rochester NY 14618. Schedule is Monday–Friday 8:00 AM–5:00 PM, in-office five days a week with competitive hourly pay and benefits.

Qualifications

• High School diploma/GED or higher plus at least 1 year of admin or clerical support experience
• OR 1 year of post-secondary education

Responsibilities

• Support Progressive claims branch offices with essential administrative tasks
• Interact with customers and medical providers by phone or in person when applicable
• Ensure administrative functions run smoothly for the claims team

Skills

Administrative support

Customer service

Team communication

Time management

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Office

CRM software

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

You must reside within 35 miles of Progressive's Rochester Claims office at 400 Meridian Centre Blvd, Rochester NY 14618 - Suite 340.

Minimum qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• {OR} one year post-secondary education

Preferred skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule:

Monday - Friday 8:00 AM - 5:00 PM. In-office 5 days per/week in the Rochester office.

Compensation

• $20 - $21/hour
• Gainshare annual cash incentive payment up to 16%of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.