Claims Administrative Support Specialist

Progressive; Town of Vestal (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Health care FSA/HSA

Paid time off

Volunteer time off

Sick leave & disability

Parental & family leave

Diverse, inclusive culture

Career development

Job summary

Progressive is seeking a claims administrative support specialist to back our Vestal office. The role focuses on essential admin tasks and coordinating with customers and medical providers as needed.

You must reside within 30 miles of the Vestal office. Schedule is Monday–Friday 8:00 AM–5:00 PM, in-office. Compensation is $20–$21 per hour with gainshare up to 16% of eligible earnings and a strong benefits package. This position also offers career development and an inclusive culture.

Qualifications

• High School diploma or GED or one year of administrative/clerical experience.
• Or one year of post-secondary education.

Responsibilities

• Support claims branch offices with essential administrative tasks.
• Interact with customers and medical providers by phone or in person when applicable.
• Assist with scheduling, records management, and workflow coordination.

Skills

Administrative experience

Customer service

Communication skills

Team environment

Education

High School diploma or GED

One year post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

You must reside within 30 miles of Progressive's Vestal, claims office at 503 Plaza drive, Vestal, NY 13850.

Minimum qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience


• [OR] one year post-secondary education

Preferred skills

• Proficiency using office equipment


• Proven organizational skills


• Ability to multi-task and quickly switch duties


• Communication skills with the ability to work in a team-environment


• Customer service and follow-up skills

Schedule:Monday - Friday 8:00 AM - 5:00 PM. In-office 5 days per week in the Vestal office

Compensation

• $20 - $21/hour


• Gainshare annual cash incentive payment up to 16%of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%


• Medical, dental & vision, including free preventative care


• Wellness & mental health programs


• Health care flexible spending accounts, health savings accounts, & life insurance


• Paid time off, including volunteer time off


• Paid & unpaid sick leave where applicable, as well as short & long-term disability


• Parental & family leave; military leave & pay


• Diverse, inclusive & welcoming culture with Employee Resource Groups


• Career development & tuition assistance

Physical requirements and working conditions

• May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with {e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN} statuses for this role.

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.