MD Claims Adjuster - CST/MST

Allstate; United States; Remote; USD 48,000 - 83,000; Full time

Benefits offered by this job

Connectivity reimbursement

Laptop + monitors provided

Home workspace support

Job summary

National General Holdings Corp. is seeking a Material Damage Claims Adjuster to investigate auto accidents, determine coverage and damages, and negotiate within authority. The role emphasizes strong customer service, problem-solving, and ownership from initial review to resolution.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. A work-from-home option and connectivity support are available for eligible employees.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Experience handling auto liability claims and investigations.
• Ability to own claims from initial review through resolution.

Responsibilities

• Investigate and confirm facts of loss for auto accidents (basic to advanced).
• Determine coverage, liability, damages, and negotiate within authority.
• Handle fraud/subrogation considerations with appropriate collaboration.

Skills

Analytical Thinking

Auto Insurance Claims

Communication

Conflict Resolution

Customer Service

Material Damage Claims

Organizing

Prioritization

Proactive Thinking

Solution-Oriented

Job description

Job Description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

As a Material Damage Claims Adjuster you will be responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

We are seeking a Material Damage Claims Adjuster who is preferably located in the Central or Mountain time zones. The ideal candidate is technically savvy, highly organized, and able to effectively manage multiple priorities in a fast-paced environment.

Successful candidates will bring strong customer service, communication, and problem-solving skills, along with experience handling auto liability claims, conducting coverage investigations, and maintaining full ownership of claims from initial review through resolution. This role requires the ability to make sound decisions, provide exceptional customer support, and navigate different claim scenarios with confidence and professionalism.

Key Responsibilities

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

• Analytical Thinking, Auto Insurance Claims, Communication, Conflict Resolution, Customer Service, Material Damage Claims, Organizing, Prioritization, Proactive Thinking, Solution-Oriented

Compensation

Base compensation offered for this role is:

• Adjuster Analyst II: $47,500.00 - $61,600
• Adjuster Analyst III: $50,000.00 - $65,300.00
• Adjuster Cons I: $53,500.00 - 77,800.00/salary
• Adjuster Cons II: $56,000.00 - 82,500.00/salary

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

Employment Equality Statement

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.