Claims Adjuster

Finezi Inc.; Oakland (CA); Remote; USD 41,000 - 52,000; Full time

Job summary

Finezi Inc. is seeking an experienced Claims Investigator to assess, negotiate, and settle third-party property damage claims.

The role combines remote work with periodic on-site collaboration in California, and you will manage investigations, review incident documentation, and coordinate with internal teams and external parties. The ideal candidate has at least 2 years of claims investigation experience, excellent communication, and strong organizational skills to support timely,

Qualifications

• Bachelor's degree in any relevant field or equivalent practical experience.
• At least 2 years of experience handling claims investigations.
• Valid driver's license with a clean driving record.
• Strong written and verbal communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Investigate, negotiate, and settle third-party property damage claims.
• Investigate incidents that may lead to litigation and support lawsuits, legal reviews, and claims involving contractors and insurance carriers.
• Conduct interviews with employees and third parties to gather information and establish incident facts.
• Review internal and external records, reports, files, and supporting documentation to evaluate liability, damages, and settlement options.
• Analyze claims data to identify trends, recurring issues, and opportunities for improvement.
• Present investigation findings, trends, and lessons learned to business partners and stakeholders.
• Coordinate with internal departments, contractors, insurance carriers, and other relevant parties to facilitate claims resolution.
• Maintain accurate investigation records and documentation throughout the claims process.
• Support claims management activities while ensuring timely, professional, and well-documented resolutions.

Skills

Communication

Organizational skills

Analytical skills

Problem-solving

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Description: Claims Investigator, Career

Job Title: Claims Investigator, Career

Location: 300 Lakeside Drive, Oakland, CA 94612

Duration: 12 Months

Pay Rate: $30–$38/hour on W2

Work Arrangement: Primarily Remote

Job Overview

We are seeking an experienced Claims Investigator to investigate, evaluate, negotiate, and settle third-party property damage claims. The ideal candidate will have hands-on experience in property damage claim handling, excellent communication skills, and strong organizational abilities.

This role involves conducting investigations, reviewing incident documentation, assessing liability and damages, coordinating with internal teams and external parties, and identifying trends to support claims resolution and risk management.

• Candidates must currently reside within PG&E's service territory.


• The role is primarily remote, with occasional in-person meetings in Oakland or San Ramon, California.


• A PG&E laptop or Virtual Desktop Infrastructure (VDI) will be provided.

Key Responsibilities

• Investigate, negotiate, and settle third-party property damage claims.


• Investigate incidents that may lead to litigation and support lawsuits, legal reviews, and claims involving contractors and insurance carriers.


• Conduct interviews with employees and third parties to gather information and establish incident facts.


• Review internal and external records, reports, files, and supporting documentation to evaluate liability, damages, and settlement options.


• Analyze claims data to identify trends, recurring issues, and opportunities for improvement.


• Present investigation findings, trends, and lessons learned to business partners and stakeholders.


• Coordinate with internal departments, contractors, insurance carriers, and other relevant parties to facilitate claims resolution.


• Maintain accurate investigation records and documentation throughout the claims process.


• Support claims management activities while ensuring timely, professional, and well-documented resolutions.

Minimum Qualifications

• Bachelor's degree in any relevant field or equivalent practical experience.


• At least 2 years of experience handling claims investigations.


• Valid driver's license with a clean driving record.


• Strong written and verbal communication skills.


• Excellent organizational, analytical, and problem-solving abilities.


• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Certified Insurance Claims Investigator (CICI) certification.


• 4 years of experience as a claims investigator or in a related field.


• Experience investigating or administering bodily injury, property damage, insurance claims, and litigation.


• Utility industry experience.


• Knowledge of casualty claims adjustment, claims management, investigations, and settlement processes.


• Understanding of tort law and contract law.


• Familiarity with medical terminology.


• Ability to communicate effectively with management, leadership, employees, and union representatives.


• Strong investigation, negotiation, and conflict-resolution skills.


• Excellent leadership, interpersonal, organizational, and presentation skills.


• Strong business writing and technical documentation abilities.


• Experience working with claims management systems and other information systems.

Ideal Candidate Profile

The ideal candidate will have direct experience handling third-party property damage claims, conducting investigations, evaluating liability, negotiating settlements, and maintaining detailed case documentation. Candidates should be comfortable communicating with multiple stakeholders, analyzing claims data, and presenting findings.

Please note: Candidates must currently live within PG&E's service territory to be considered for this opportunity.