Claim Rep Sr, Casualty (Hybrid, Webster)

Mapfre; Webster (MA); Hybrid; USD 52,100 - 81,500; Full time

Job summary

MAPFRE in Webster, MA is seeking a Senior Casualty Claims Representative. The role handles auto casualty losses, including moderate severity Bodily Injury and UM/UIM claims, and requires interpreting Personal and Commercial Auto policies.

This hybrid position involves collaborating with claimants, medical providers, and attorneys to manage cases end-to-end. This role offers exposure to litigation management, a structured adjustment process, and the opportunity to ensure timely, accurate payments

Qualifications

• Bachelor’s degree or professional-level knowledge in a specialized field, or equivalent related experience required.
• Associate’s degree plus 4–6 years of experience, or 2–4 years of related experience without a degree.
• Minimum of 2 years of claims adjusting experience required.
• Completion of the Casualty Claims Training Program required.

Responsibilities

• Refers to and interprets policies and practices for guidance and accurate application.
• Responsible for all components of the adjustment process to include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate.
• Will be exposed to and responsible for litigation and/or arbitration management of claims.

Skills

Customer service

Communication skills

Organization

Decision making

Confidentiality

Multitasking

Mathematics

Basic PC/CRT skills

Education

Bachelor’s degree or professional-level knowledge

Associate’s degree + 4–6 years experience

2–4 years related experience without a degree

Tools

Basic PC/CRT

Job description

Location: Webster, MA, US

Company: MAPFRE

Claim Rep Sr, Casualty (Hybrid, Webster)

Summary

Bring your passion to our Claims Team! In this position, individuals will be handling a pending of Automobile Casualty losses to primarily include moderate severity Bodily Injury and Un/Under Insured Motorist claims. This position requires proficiency in interpreting Personal and Commercial Auto policies and may require multi-jurisdictional claims handling.

Responsibilities

• Refers to and interprets policies and practices for guidance and accurate application.
• Responsible for all components of the adjustment process to include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate.
• Will be exposed to and responsible for litigation and/or arbitration management of claims.

Qualifications

• Bachelor’s degree or professional-level knowledge in a specialized field, or equivalent related experience required.
• Associate’s degree plus 4–6 years of experience, or
• 2–4 years of related experience without a degree.
• Minimum of 2 years of claims adjusting experience required.
• Completion of the Casualty Claims Training Program required.
• Insurance industry education or additional claims-related certifications preferred.
• Demonstrated ability to communicate frequently, professionally, and timely with medical providers, customers, and attorneys through oral and written correspondence.
• Strong telephone customer service skills, including the ability to empathize with claimants and customers.
• Proven ability to work independently and collaboratively in a fast‑paced environment with high daily workloads.
• Strong organizational, decision-making, and business judgment skills, with the ability to maintain a high degree of confidentiality.
• Effective communication skills, including the ability to craft and deliver varied messages and participate in negotiation and persuasion when appropriate.
• Ability to organize, prioritize, and manage a pending caseload to meet established productivity goals.
• May assist with the training and coaching of other claims personnel.
• Basic PC/CRT skills, including accurate keyboarding ability.
• Strong math skills and the ability to perform under time-sensitive conditions.

Salary Range

$52,100 - $81,500

Accommodation for Disabled Applicants

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [e-mail].

Equal Opportunity Employer

We are proud to be an equal opportunity employer.