Senior Auto Claims Specialist (Hybrid)

Mapfre; Webster (MA); Hybrid; USD 52,100 - 81,500; Full time

Job summary

MAPFRE in Webster, MA is seeking a Senior Casualty Claims Representative. The role handles auto casualty losses, including moderate severity Bodily Injury and UM/UIM claims, and requires interpreting Personal and Commercial Auto policies.

This hybrid position involves collaborating with claimants, medical providers, and attorneys to manage cases end-to-end. This role offers exposure to litigation management, a structured adjustment process, and the opportunity to ensure timely, accurate payments

Qualifications

• Bachelor’s degree or professional-level knowledge in a specialized field, or equivalent related experience required.
• Associate’s degree plus 4–6 years of experience, or 2–4 years of related experience without a degree.
• Minimum of 2 years of claims adjusting experience required.
• Completion of the Casualty Claims Training Program required.

Responsibilities

• Refers to and interprets policies and practices for guidance and accurate application.
• Responsible for all components of the adjustment process to include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate.
• Will be exposed to and responsible for litigation and/or arbitration management of claims.

Skills

Customer service

Communication skills

Organization

Decision making

Confidentiality

Multitasking

Mathematics

Basic PC/CRT skills

Education

Bachelor’s degree or professional-level knowledge

Associate’s degree + 4–6 years experience

2–4 years related experience without a degree

Tools

Basic PC/CRT

Job description

MAPFRE in Webster, MA is seeking a Senior Casualty Claims Representative. The role handles auto casualty losses, including moderate severity Bodily Injury and UM/UIM claims, and requires interpreting Personal and Commercial Auto policies.

This hybrid position involves collaborating with claimants, medical providers, and attorneys to manage cases end-to-end. This role offers exposure to litigation management, a structured adjustment process, and the opportunity to ensure timely, accurate payments