Claim Operations Associate II/Translation Services

Summit Insurance Group, Inc.; Lakeland (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Summit Insurance Group, Inc. is seeking a Claim Operations Associate II – Translation to support our claims teams by translating documents and providing verbal interpretation for non-English-speaking stakeholders.

This role emphasizes accuracy, confidentiality, and service excellence while collaborating with internal partners. The position focuses on English-Spanish translation, ensuring timely, precise communications with injured workers, providers, employers, and internal teams.

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.

Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Skills

Bilingual English/Spanish

Communication

Attention to detail

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.

Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.

Our field team members are located in every state in which we operate.

Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Claim Operations Associate II – Translation provides language translation and interpretation services to support claims operations and ensure effective communication with injured workers, providers, employers, and internal teams. This role translates claim-related documents and facilitates verbal communication while maintaining accuracy, confidentiality, and service excellence.

Essential Functions & Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.