Bilingual Claims Translator & Operations Associate II

Great American Insurance Group; Lakeland (FL); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Summit Consulting seeks a bilingual Translation Associate to support claim operations by translating documents and providing interpretation for non-English-speaking workers, employers, and providers.

Ideal candidates have at least 3 years in claims or customer service, strong communication skills, and a keen eye for detail. The role emphasizes confidentiality, accuracy, and collaboration across teams in a dynamic insurance environment.

Qualifications

• Bilingual proficiency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.

Responsibilities

• Provide verbal interpretation for claim-related calls, meetings, and communications.
• Assist claims professionals in communicating with non-English-speaking customers.
• Ensure translations are accurate, timely, and industry-terminology-consistent.
• Document translated communications in claim management systems.
• Maintain confidentiality of sensitive information.
• Collaborate with departments to support efficient claim processing and resolution.
• Meet productivity, quality, and customer service standards.
• Participate in training and process-improvement initiatives.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Attention to detail

Multitasking

MS Office

Insurance experience

Education

High School Diploma

Tools

Microsoft Office

Job description

Summit Consulting seeks a bilingual Translation Associate to support claim operations by translating documents and providing interpretation for non-English-speaking workers, employers, and providers.

Ideal candidates have at least 3 years in claims or customer service, strong communication skills, and a keen eye for detail. The role emphasizes confidentiality, accuracy, and collaboration across teams in a dynamic insurance environment.