Claim Operations Associate II/Translation Services

Localization Academy Inc.; Lakeland (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness plan

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

SCI Summit Consulting, LLC is seeking a Translation Associate II to support claims operations with English-Spanish interpretation and translation. You will translate claim documents and facilitate verbal communication for injured workers, providers, employers, and internal teams.

On-site four days a week with one day remote, the role emphasizes accuracy, confidentiality, and service excellence in coordination with claims professionals.

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.
• Experience in insurance, workers' compensation, healthcare, or related industries preferred.

Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Skills

Bilingual English/Spanish

Communication skills

Attention to detail

Multitasking

MS Office proficiency

Insurance industry experience

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Summit provides independent insurance agents and their clients with market-leading workersu2019 comp insurance and elite customer service. Weu2019re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.

Our strength comes from a single-minded focus on workersu2019 comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workersu2019 comp but also gets to know your business and your priorities.

Our field team members are located in every state in which we operate.

Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Claim Operations Associate II u2013 Translation provides language translation and interpretation services to support claims operations and ensure effective communication with injured workers, providers, employers, and internal teams. This role translates claim-related documents and facilitates verbal communication while maintaining accuracy, confidentiality, and service excellence.

Essential Functions & Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.
• Experience in insurance, workers' compensation, healthcare, or related industries preferred.

Great American u2019s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday u2013Thursday, with the fourth day determined by business needs.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.

Company

SCI Summit Consulting, LLC

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

• Excludes seasonal employees and interns.