Hybrid: Bilingual Claims Translator & Ops Associate II

Summit; Lakeland (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and holidays

Commuter benefits

Job summary

SCI Summit Consulting, LLC is seeking a Translation Associate II to support claims operations with language translation and interpretation for injured workers, providers, employers, and internal teams. You will translate claim-related documents, maintain confidentiality, and ensure accuracy while collaborating with multiple departments to meet productivity and quality standards.

On-site four days a week with one remote day, this role advances service excellence in a fast-paced insurance

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.
• Experience in insurance, workers' compensation, healthcare, or related industries preferred.

Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Skills

Bilingual English/Spanish

Communication skills

Attention to detail

Multitasking

Microsoft Office

Insurance experience

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

SCI Summit Consulting, LLC is seeking a Translation Associate II to support claims operations with language translation and interpretation for injured workers, providers, employers, and internal teams. You will translate claim-related documents, maintain confidentiality, and ensure accuracy while collaborating with multiple departments to meet productivity and quality standards.

On-site four days a week with one remote day, this role advances service excellence in a fast-paced insurance