Commercial Lines Service Leader

001 Brown & Brown, Inc; Irvine (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Health Benefits

ESPP & 401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Services

Paid Time Off

Job summary

Brown & Brown, Inc in Irvine, CA seeks a Commercial Lines Service Leader to drive client retention, new business, and efficient processes while maintaining positive margins for Property & Casualty. The role emphasizes leadership, mentorship and cross-department collaboration to deliver exceptional service.

The candidate will oversee department goals, recruit and onboard talent, and optimize technology use to streamline operations. A valid P&C license and extensive industry knowledge are required.

Qualifications

• 10+ years’ experience across Commercial Lines & Personal Lines including agency management.
• 10+ years’ leadership experience in a service/leadership role.
• Valid Property & Casualty Producer License.
• Knowledge of insurance coverage, contracts, and state regulations.

Responsibilities

• Establish, direct and monitor department goals aligned with profit center strategy.
• Regularly evaluate recruitment needs to retain top talent.
• Develop onboarding curriculums for new teammates.
• Identify inefficiencies and plan ongoing training.
• Supervise, train, and develop the team to improve client service and margins.
• Maintain relationships with carrier/industry partners to optimize products and services.
• Review monthly analyses to measure progress toward objectives.
• Ensure compliance with systems, procedures and regulations.
• Promote collaboration between sales and service to improve customer experience.
• Maximize agency management system usage through training and software evaluation.

Skills

Commercial Lines

Personal Lines

Agency management

Leadership

P&C license

Insurance knowledge

MS Office

Letters/Mail merge

Office equipment

Education

College Degree

CIC/CPCU

Tools

MS Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Service Leader to join our growing team in Irvine, CA. To drive a culture of success through client retention, new business, efficient processes, and teammate engagement while maintaining positive operating margins for the Property & Casualty departments.

How You Will Contribute:

• Establish, direct and monitor department goals and objectives that are in alignment with the profit center strategy and in accordance with established policies and procedures.
• Regularly evaluate and identify short-term and long-term department recruitment needs and strategies to retain top talent.
• Develop an onboarding curriculum for new teammates to ensure successful acclimation to the profit center and clear understanding of the defined processes and procedures.
• Identify areas of inefficiencies and develop ongoing training plans for service teammates incorporating the use of internal and external resources.
• Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center’s image and level of service to clients and companies.
• Maintain strong relationships with carrier and industry partners to increase opportunities and maximize contingencies, as it relates to optimizing products and services.
• Review and prepare monthly analyses to measure progress in achieving profit center objectives.
• Ensure that systems, procedures, and insurance company regulations are adhered to.
• Promote collaboration between the sales and service departments to deliver an exceptional customer experience and improve efficiencies and streamline processes.
• Maximize use of the agency management system and technology through regular training and the ongoing research / solicitation of advanced software products.

Skills & Experience to be Successful:

Required:

• 10+ years’ experience in all aspects of Commercial Lines & Personal Lines including agency management experience.
• 10+ years’ experience operating in a leadership capacity.
• Valid Property & Casualty Producers License.
• Knowledge of insurance coverage, contracts, and state regulations where business is conducted.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
• Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge of use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.)

Preferred:

• College Degree in a business-related field.
• Insurance Designation (CIC, CPCU).

Pay Range 175,000.00 - 200,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.