City Support Services Specialist – Admin & Customer Care

City-of-Delray-Beach,-Fl; Delray Beach (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

The City of Delray Beach is seeking a dedicated Support Services Specialist to provide administrative support within the Development Services Department, Support Services Division. This role handles business tax receipts, contractor registrations, false alarm systems, and other clerical tasks in a fast-paced environment.

Under general supervision, the position requires strong typing, excellent customer service, and the ability to work independently.

Qualifications

• High School graduation or possession of an acceptable equivalent diploma.
• Two years of related experience involving secretarial/clerical duties including the operation of a PC, Keyboard, mouse, or similar data entry equipment.
• Must possess superb typing skills with speed and accuracy.

Responsibilities

• Provide exceptional customer service to both internal and external customers in person, via email, and over the phone.
• Prepares forms, weekly and monthly reports, and correspondence using office equipment and resources; maintains computer system by entering and updating information as needed; sets up and maintain files and scans documents, including research and retrieval of records.
• Process applications and maintain accurate records for: Business Tax Receipt requests, including updating files, generating renewal notices, and mailing renewal notices; Alarm Permit applications, including false alarm alerts and fees and issuance of late notices and associated penalties.
• Reconcile payments received through the online payment service and prepare accurate batch payments accompanied by comprehensive and accurate accounting reports.
• Perform related work and office tasks, as required, to further assist the Support Services Division.
• Fosters positive employee relations and employee morale on a City-wide basis.

Skills

Customer service

Typing speed

Communication

PC operation

File management

Education

High School diploma

Job description

The City of Delray Beach is seeking a dedicated Support Services Specialist to provide administrative support within the Development Services Department, Support Services Division. This role handles business tax receipts, contractor registrations, false alarm systems, and other clerical tasks in a fast-paced environment.

Under general supervision, the position requires strong typing, excellent customer service, and the ability to work independently.