City Services Center: Customer Experience Associate

City of Olympia

United States

In loco

USD 72.000 - 86.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

AFSCME union

Competitive benefits

Descrizione del lavoro

The City of Olympia is seeking a Customer Service Center Program Assistant to engage with residents and visitors, answer inquiries, and resolve issues in a fast-paced environment. You will manage payments, refunds, and public areas while coordinating permit processes with building, engineering, and planning staff.

Strong communication and accuracy are essential, as is accountability in handling sensitive information.

Competenze

Knowledge of clerical procedures and systems (word processing, files, records).
Proficient in Microsoft Office (Word, Outlook, Excel) and related software.
Mathematics skills for the work.
Ability to follow oral and written instructions.
Ability to read, update and maintain records/files.
Ability to organize forms and documents for efficient processing.
Ability to handle difficult situations with professionalism and maintain relationships.
Ability to work with diverse teams and populations.

Mansioni

Interact with customers by phone, email, online chat or in person to provide information and resolve issues.
Collect fees and balance payments; process refunds.
Maintain public areas to be clean and welcoming.
Coordinate final inspections and permit issuance.
Field questions and escalate to appropriate staff when needed.
Maintain program records and customer interactions in the systems.
Demonstrate punctual, regular attendance and reliability.