City Hall Customer Experience Specialist

Olympia; Olympia (WA); In loco; USD 72.000 - 86.000; Tempo pieno

Descrizione del lavoro

City of Olympia is seeking a Customer Service Center Program Assistant to serve the public and support City programs. You will handle inquiries, process payments, and maintain a welcoming front office environment.

The role requires strong clerical skills, experience in cash handling, and the ability to coordinate permit-related tasks while maintaining accurate records. A high school diploma or GED and two years of customer service are expected.

Competenze

• High school diploma or GED with 2 years of customer service experience.
• Or technical certification in a related field.
• Or combination demonstrating related expertise.

Mansioni

• Interact with customers via telephone, email, online chat or in person to provide support and information related to Community Development and Planning and other City programs and services.
• Collect fees and balances payments.
• Process refunds.
• Manage the physical environments of the first and second floor public areas ensuring a clean and welcoming area.
• Coordinate final inspections.
• Coordinate over the counter building, engineering, and planning permit issuance.
• Fields customer questions and complaints; escalates to appropriate staff as needed.
• Maintains program records, customer accounts, records of customer interactions with details of inquiries, complaints or comments as recorded in various software programs.
• Punctual, regular and reliable attendance is essential for successful job performance.

Conoscenze

Clerical procedures

Word processing

Excel

Records management

Mathematics

Follow instructions

Customer service

Interpersonal skills

Formazione

High school diploma or GED

Customer service experience

Technical certification

Strumenti

Microsoft Office

Department software

Descrizione del lavoro

City of Olympia is seeking a Customer Service Center Program Assistant to serve the public and support City programs. You will handle inquiries, process payments, and maintain a welcoming front office environment.

The role requires strong clerical skills, experience in cash handling, and the ability to coordinate permit-related tasks while maintaining accurate records. A high school diploma or GED and two years of customer service are expected.