Permit Technician

City of Crystal River (FL); Crystal River (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

City of Crystal River (FL) seeks a front desk/administrative staff member for the Growth Management Department to serve as the primary point of contact at City Hall. You will greet visitors, answer calls, respond to inquiries, and direct residents and business owners to the appropriate city departments or personnel.

The ideal candidate has a High School diploma and at least two years of general office or customer service experience, with a strong focus on professional public service in a

Qualifications

• High School graduate or equivalent diploma.
• 2 years of general office, administrative, or customer service experience; municipal government or public-facing service preferred.
• Ability to interact effectively with the public in a fast-paced office environment.
• Experience with computers and standard business software applications.

Responsibilities

• Staffs the front desk at City Hall, greeting visitors and providing a professional first impression.
• Answers, screens, and directs calls, emails, and in-person inquiries to the appropriate department or staff.
• Provides general information about City services, departments, procedures and operations.
• Assists residents, business owners, contractors, developers and visitors in finding the right resources and personnel.

Skills

Front desk experience

Customer service

Communications

Computer skills

Education

High School diploma or equivalent

Tools

Department software systems

Job description

Performs advanced clerical, administrative, and customer service work in support of the Growth Management Department. This position serves as a primary point of contact at City Hall and is responsible for staffing the front desk, greeting visitors, answering incoming telephone calls, responding to general inquiries, and directing residents, business owners, contractors, developers, and other members of the public to the appropriate City department or personnel.

• Serves as the primary front desk representative at City Hall, welcoming and greeting visitors and providing a professional and positive first impression of the City.
• Answers, screens, and directs incoming telephone calls, emails, and in-person inquiries to the appropriate City department, employee, or outside agency.
• Provides general information regarding City services, departments, procedures, and operations.
• Assists residents, business owners, contractors, developers, and visitors in identifying the appropriate resources and personnel to address their questions and concerns.
• Maintains a professional, courteous, and helpful demeanor when interacting with the public, including individuals who may be frustrated, dissatisfied, or unfamiliar with City processes.
• Coordinates with other City departments to facilitate effective communication and customer service.

• Accepts, reviews, and processes applications for building permits and zoning applications.
• Receives and processes applications for Business Tax Receipts and related licensing activities.
• Schedules building inspections and coordinates inspection requests for the Building Official and applicable inspection personnel.
• Compiles, organizes, and maintains building permit files, application folders, departmental records, and associated documentation.
• Conducts research of departmental records, property information, permit history, and other relevant documentation.
• Prepares reports, correspondence, notices, and other administrative documents as assigned.
• Enters, updates, retrieves, and maintains information within departmental software systems and electronic databases.
• Provides administrative assistance and general support to the Building Official and other Growth Management Department personnel.
• Assists customers with understanding application submittal requirements, departmental procedures, and general permitting processes.
• Performs other duties as assigned or required.

• High School graduate or possession of an acceptable equivalency diploma.

• Two (2) years of general office, administrative, or customer service experience. Experience in municipal government, construction-related industries, permitting, or public-facing customer service is preferred.
• Experience working with computers, office equipment, and standard business software applications is highly desirable.
• Ability to effectively interact with the public and provide professional customer service in a fast-paced office environment.
• A comparable amount of training, education, or experience may be substituted for the minimum qualifications.

• High School graduate or possession of an acceptable equivalency diploma.

• Two (2) years of general office, administrative, or customer service experience. Experience in municipal government, construction-related industries, permitting, or public-facing customer service is preferred.
• Experience working with computers, office equipment, and standard business software applications is highly desirable.
• Ability to effectively interact with the public and provide professional customer service in a fast-paced office environment.
• A comparable amount of training, education, or experience may be substituted for the minimum qualifications.