City Operations Associate

Picnic Delivery; San Francisco (CA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k)

Job summary

Picnic Delivery is hiring for an on-site Operations Support role based in San Francisco. You will ensure data accuracy, support system usage, and manage process-based customer needs across payments, licenses, and permits, coordinating with external counsel as required.

You will train the operations team, liaise via phone and email, and drive broader business operations improvements every day in a fast-growing startup environment.

Qualifications

• Experience in operations or data quality
• Strong communication and project management
• Entrepreneurial mindset and aptitude for ambiguity
• Interest in food startups and office culture
• Ability to own city performance and drive impact

Responsibilities

• Ensure operational data is correct and users are set up in systems
• Run QA and data audits for accuracy
• Handle process-based customer needs (payments, licenses, permits) liaising with counsel
• Train operations team and serve as primary system support via phone and email
• Support other Business Operations activities as needed

Skills

Strategic thinking

Communication skills

Project management

Entrepreneurial mindset

Ambiguity tolerance

Office culture passion

Tools

CRM

Data auditing

QA processes

Job description

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you’ll do

• Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
• Run quality assurance and data audit activities to ensure data is accurate and updated.
• Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc, liaising with external counsel as required.
• Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner
• Support other activities within Business Operations as required.

What we’re looking for

• Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen
• Excellent communication and project management skills
• Entrepreneurial, resourceful, and comfortable with ambiguity
• Passion for food, startups, or improving the future of office-based culture
• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $34.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

As set forth in Picnic Delivery ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.