City Operations Associate

Socket.dev; San Francisco (CA); On-site; USD 38,641 - 55,035; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Accident coverage (voluntary)

Pet insurance

401(k)

HSA

Flexible Spending Accounts

Paid vacation

Paid holidays

Paid sick time

Bereavement leave

Parental Leave

Job summary

Picnic in San Francisco is looking for a Business Operations Specialist to safeguard data integrity, ensure correct user setup, and support our operating systems across the team.

You’ll run QA, audit processes, manage payments and licenses, and train the operations group via phone and email, collaborating with counsel as needed. This onsite role drives our operational engine daily.

Qualifications

• Strategic thinker who can plan and execute
• Strong project management and organizational skills
• Clear, proactive communication
• Entrepreneurial mindset; comfortable with ambiguity
• Passion for food/startups and improving office culture

Responsibilities

• Ensure operational data correctness and user setup
• Run QA and data audits for accuracy
• Manage process-based customer needs, incl. payments and licenses
• Train operations team and act as primary interface via phone and email
• Support other business operations activities as needed

Skills

Strategic thinking

Project management

Communication

Entrepreneurial mindset

Ambiguity tolerance

Job description

Who we are

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you’ll do

• Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
• Run quality assurance and data audit activities to ensure data is accurate and updated.
• Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc, liaising with external counsel as required.
• Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner
• Support other activities within Business Operations as required.

What we’re looking for

• Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen
• Excellent communication and project management skills
• Entrepreneurial, resourceful, and comfortable with ambiguity
• Passion for food, startups, or improving the future of office-based culture

Why join us

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $34.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount (Fetch)
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave.

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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