City Operations Associate

ATOMS Careers page; San Francisco (CA); On-site; USD 38,572 - 55,104; Full time

Benefits offered by this job

Medical, dental, and vision

Life and disability insurance

401(k)

HSA

Flexible Spending Accounts

Paid Vacation Time

8 paid holidays

Job summary

At Picnic, we are reinventing how employees experience lunch at work by partnering with local restaurants and batching hundreds of orders. This onsite role in San Francisco focuses on keeping operational data accurate, training the team, and handling system-related support for a fast-growing startup with a mission to improve the workplace lunch experience.

The role is based in our San Francisco office, five days a week onsite, with a base starting rate of $34.00 per hour.

Qualifications

• Ability to think strategically and act tactically.
• Excellent communication and project management skills.
• Entrepreneurial, resourceful, and comfortable with ambiguity.
• Passion for food, startups, or improving the future of office-based culture.
• Drive real impact by building the operational engine behind a fast-growing startup.

Responsibilities

• Support operations by ensuring data accuracy and proper user setup.
• Run QA and data audits to keep data up-to-date.
• Handle process-based customer needs for operations, coordinating with external counsel as needed.
• Train the operations team on systems and provide phone/email support.
• Support other Business Operations activities as required.

Skills

Strategic thinking

Project management

Entrepreneurial

Ambiguity tolerance

Communication skills

Job description

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you’ll do

• Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
• Run quality assurance and data audit activities to ensure data is accurate and updated.
• Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc, liaising with external counsel as required.
• Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner
• Support other activities within Business Operations as required.

What we’re looking for

• Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen
• Excellent communication and project management skills
• Entrepreneurial, resourceful, and comfortable with ambiguity
• Passion for food, startups, or improving the future of office-based culture
• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $34.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Paid Vacation Time (1h for every 26h worked)
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.

Ready to join us as we serve those who serve others?

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