Public Sector IT Project & Operations Lead (Hybrid/Remote)

BVA Bear's IT Solutions; Boiling Springs (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Flexible work from home options

Job summary

BVA Bears IT Solutions in Philadelphia is seeking a Project / Operations Manager to lead IT and deskside support for City facilities. The role ensures contract oversight, service quality, and governance while coordinating cross-functional teams to meet SOW, City IT standards, and security requirements.

This position requires strong leadership in IT service delivery within public sector environments, audit-ready documentation, and transparent performance reporting.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field.
• Minimum 8–10 years of experience managing IT service delivery or operations.
• Demonstrated experience managing public sector or regulated IT contracts.
• Strong stakeholder engagement, reporting, and governance skills.

Responsibilities

• Serve as the primary point of contact for City Council leadership and technical stakeholders, maintaining strong working relationships and service alignment.
• Lead overall IT service delivery, including deskside support, service desk operations, web/application support, and cybersecurity coordination.
• Oversee service schedules, staffing plans, resource allocation, and milestone delivery in accordance with the approved Scope of Work.
• Manage transitioning and transitioning out activities, ensuring seamless service continuity and full knowledge transfer.
• Monitor service performance metrics, SLAs, risks, issues, and dependencies, implementing corrective actions as needed.
• Lead quarterly service reviews and continuous improvement planning.
• Oversee subcontractor performance (if applicable) and ensure prime contractor responsibility.
• Ensure compliance with City of Philadelphia Additional IT Standards, security policies, and audit requirements.
• Prepare and deliver executive level reports, dashboards, and service summaries.

Skills

Stakeholder engagement

Governance

Reporting

Education

Bachelor’s degree in Information Technology, Business, or a related field

Job description

BVA Bears IT Solutions in Philadelphia is seeking a Project / Operations Manager to lead IT and deskside support for City facilities. The role ensures contract oversight, service quality, and governance while coordinating cross-functional teams to meet SOW, City IT standards, and security requirements.

This position requires strong leadership in IT service delivery within public sector environments, audit-ready documentation, and transparent performance reporting.