City IT Service Desk & Systems Support Analyst

BVA Bear's IT Solutions; Boiling Springs (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time position, primarily supporting City of Philadelphia facilities onsite. Candidates must reside within commuting distance of Philadelphia with limited remote work possible.

The role involves centralized service desk operations, ticket handling, remote troubleshooting, patching, and maintaining system documentation to meet City standards and security requirements. U.S.

Qualifications

• 3–5 years of IT service desk or systems support experience.
• Experience with patch management, monitoring tools, and endpoint management.
• Strong troubleshooting, documentation, and time management skills.

Responsibilities

• Serve as a primary point of contact for user service requests and technical issues.
• Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
• Provide remote troubleshooting and support for end user systems and applications.
• Perform operating system and application patching in accordance with City standards.
• Utilize monitoring and RMM tools to identify and address system health issues.
• Maintain device inventory, lifecycle records, and system documentation.
• Support onboarding, offboarding, and knowledge transfer activities.
• Contribute to service desk documentation and knowledge base materials.

Skills

Troubleshooting

Documentation

Time management

Tools

Patch management

Monitoring tools

Endpoint management

Job description

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst for a full-time position, primarily supporting City of Philadelphia facilities onsite. Candidates must reside within commuting distance of Philadelphia with limited remote work possible.

The role involves centralized service desk operations, ticket handling, remote troubleshooting, patching, and maintaining system documentation to meet City standards and security requirements. U.S.