Citrix Systems Engineer II — Automation & 24/7 Support

Arch Insurance Group Inc.; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking a Systems Engineer II to design, implement, and support Citrix-based virtualized environments for end users. The role requires hands-on Citrix experience, strong troubleshooting, and a customer-service mindset.

You will work with EUS/EUX teams to ensure availability, performance, and security of Citrix platforms, including DaaS and cloud components, while maintaining documentation and proactive maintenance.

Qualifications

• Required: bachelor’s degree in computer science or related field with 3+ years of related experience.
• Hands-on experience with Citrix technologies, strong troubleshooting ability, and customer service focus.
• Proficiency with Windows Server and desktop environments; ability to troubleshoot Windows-based apps/environments.

Responsibilities

• Maintain, troubleshoot, and optimize Citrix environments to ensure availability and performance of virtualized apps and desktops
• Write documentation for technology implementations and production handover to EUS Support
• Handle and resolve escalated technical issues related to Citrix; collaborate with EUS/EUX teams
• Monitor system performance and perform proactive maintenance for high availability
• Provide advanced support to end users and internal teams for Citrix apps/desktops
• Ensure regular patching, updates, and security maintenance for Citrix environments
• Build systems per specifications to meet SLA targets
• Review performance data and forecast future needs based on trends

Skills

Citrix systems

Automation scripting

Windows Server

Networking

Analytical skills

IaC

GitHub Actions

Education

Bachelor's degree in computer science or related field

Tools

PowerShell

Azure CLI

GitHub Actions

Ansible

HashiCorp Packer

Job description

Arch Europe Insurance Services Ltd is seeking a Systems Engineer II to design, implement, and support Citrix-based virtualized environments for end users. The role requires hands-on Citrix experience, strong troubleshooting, and a customer-service mindset.

You will work with EUS/EUX teams to ensure availability, performance, and security of Citrix platforms, including DaaS and cloud components, while maintaining documentation and proactive maintenance.