Citizen Services Specialist – Public Sector & Digital Transformation

Maximus; Apollo Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment.

You will handle inbound calls and digital inquiries from citizens, explain eligibility, benefits and enrollment, document interactions in our systems, and uphold compliance and data protection standards. Training and coaching will help you grow in public-sector operations, citizen services, and digital transformation initiatives.

Qualifications

• Handle inbound calls and digital inquiries from citizens, explain eligibility, benefits, and enrollment with accuracy and empathy.
• Document interactions in our systems, follow compliance and quality standards, and protect sensitive information.
• Collaborative teamwork with training, coaching, and growth in public-sector operations and digital transformation initiatives.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Explain eligibility, benefits, and enrollment accurately.
• Document interactions in our systems and maintain data integrity.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment.

You will handle inbound calls and digital inquiries from citizens, explain eligibility, benefits and enrollment, document interactions in our systems, and uphold compliance and data protection standards. Training and coaching will help you grow in public-sector operations, citizen services, and digital transformation initiatives.