Citizen Services Advocate — Public Sector & Digital Growth

Maximus; Paris (KY); On-site; USD 32,000 - 54,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, explaining eligibility, benefits and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. You will work in a collaborative team, receiving training and coaching and growing in public-sector operations

Qualifications

• Handles inbound calls and digital inquiries with courtesy and accuracy.
• Explains eligibility, benefits and enrollment clearly.
• Documents interactions in company systems following standards.
• Protects sensitive information and adheres to compliance and quality requirements.

Responsibilities

• Respond to inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Resolve issues with accuracy and empathy and document outcomes.
• Maintain compliance with data privacy and quality guidelines.

Skills

Customer service

Communication

Empathy

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, explaining eligibility, benefits and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. You will work in a collaborative team, receiving training and coaching and growing in public-sector operations