Citizen Services Specialist – Public Sector Support

Maximus; Mango (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Handles inbound calls and digital inquiries from citizens.
• Explains eligibility, benefits, and enrollment.
• Maintains accuracy and demonstrates empathy in interactions.
• Adheres to compliance and quality standards.

Responsibilities

• Answer questions about eligibility, benefits and enrollment.
• Document interactions in our systems with accuracy and timeliness.
• Protect sensitive information and follow privacy protocols.
• Collaborate with a team and participate in coaching and training.
• Support growth in public-sector operations and digital transformation initiatives.

Skills

Inbound calls handling

Digital inquiries management

Empathy and customer focus

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.