Citizen Services Specialist - Public Sector Support & Growth

Maximus; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is hiring a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, providing accurate answers about eligibility, benefits, and enrollment.

You will document interactions in our systems, adhere to compliance and quality standards, protect sensitive information, and collaborate with a team while receiving training and coaching to grow in public-sector operations and digital transformation

Qualifications

• Customer service experience or training in handling inquiries.
• Strong communication and problem-solving abilities.
• Ability to follow procedures and protect sensitive information.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems.
• Follow compliance and quality standards.
• Protect sensitive information and maintain confidentiality.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Maximus is hiring a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, providing accurate answers about eligibility, benefits, and enrollment.

You will document interactions in our systems, adhere to compliance and quality standards, protect sensitive information, and collaborate with a team while receiving training and coaching to grow in public-sector operations and digital transformation