Citizen Services Specialist — Public Sector Growth

Maximus; Carrollwood (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus seeks a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, delivering accurate information with empathy.

You will document interactions, follow compliance and quality standards, and protect sensitive information. Training and coaching will be provided, with opportunities to grow in public-sector operations and digital transformation initiatives.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems while following compliance and quality standards.

Job description

Maximus seeks a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, delivering accurate information with empathy.

You will document interactions, follow compliance and quality standards, and protect sensitive information. Training and coaching will be provided, with opportunities to grow in public-sector operations and digital transformation initiatives.