Citizen Services Specialist — Growth & Digital Transformation

Maximus; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

Working in a collaborative team, you’ll receive training and coaching, with opportunities to grow in public-sector operations, citizen services, and digital

Qualifications

• No explicit qualifications stated in the job ad.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems and maintain accuracy and empathy.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

Working in a collaborative team, you’ll receive training and coaching, with opportunities to grow in public-sector operations, citizen services, and digital