Citizen Services Specialist — Growth in Public Sector

Maximus; Brandon (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment.

In this role you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, document interactions in our systems with accuracy, and resolve issues with empathy while following compliance and privacy standards.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems with accuracy.
• Follow compliance and quality standards while protecting sensitive information.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment.

In this role you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, document interactions in our systems with accuracy, and resolve issues with empathy while following compliance and privacy standards.