Citizen Services Specialist — Growth in Public Sector

Maximus; Madeira Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Experience in handling inbound calls or digital inquiries.
• Ability to explain eligibility, benefits and enrollment clearly.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits and enrollment.
• Resolve issues with accuracy and empathy.
• Document interactions in our systems and follow compliance standards.

Skills

Customer Service

Communication

Empathy

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.