Citizen Services Rep — Growth in Public Sector & Digital

Maximus; Riverview (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Strong communication and active listening skills.
• Ability to follow compliance guidelines and protect sensitive information.
• Experience handling inquiries about eligibility/benefits/enrollment is a plus.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in systems with accuracy and empathy.
• Follow compliance and quality standards and protect sensitive information.

Skills

Customer service

Communication

Empathy

Problem solving

Compliance

Tools

CRM software

Data entry

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.