Citizen Services Specialist - Training, Growth & Digital Impact

Maximus; Preston (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and work in a collaborative team.

Qualifications

• Experience delivering customer service over phone or digital channels.
• Ability to navigate systems to document interactions accurately.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment with accuracy and empathy.
• Resolve issues while following compliance and quality standards.
• Document interactions in our systems and protect sensitive information.
• Work in a collaborative team with training and coaching opportunities.

Skills

Customer service

Phone support

Data entry

Tools

CRM software

MS Office

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, protect sensitive information, and work in a collaborative team.