Citizen Services Specialist

City of Lubbock; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Lubbock is seeking a front-line service representative to assist citizens in person or by phone, process service requests, collect payments, and provide accurate information. You will greet customers, determine needs, obtain necessary details, and prepare service orders.

You will also manage records on a computer, answer multi-line calls, route dispatches, schedule intake appointments, and support programs including animal adoption efforts.

Qualifications

• High school diploma or equivalent with 1 year clerical or customer service experience.
• Ability to handle payments accurately and follow procedures.
• Knowledge of basic office procedures and city policies.

Responsibilities

• Interact with citizens in person or by telephone to process service requests.
• Greet citizens and ascertain the nature of the request or service need.
• Obtain necessary information to process requests or resolve problems.
• Prepare service orders or paperwork to fulfill requests.
• Accept payments and maintain receipts.
• Provide information and explain policies and procedures.
• Prepare and maintain records using computer or other office equipment.
• Answer multi-line telephones and route calls to dispatch by approved method.
• Schedule intake appointments and promote LAS programs.
• Promote animals available for adoption, foster, transfer, overnights, and doggy day out.
• Process daily receipts and reports for reconciliation.
• Perform related duties as required.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Data entry

Office procedures

Education

High school diploma

Tools

Personal computer

Job description

City of Lubbock is seeking a front-line service representative to assist citizens in person or by phone, process service requests, collect payments, and provide accurate information. You will greet customers, determine needs, obtain necessary details, and prepare service orders.

You will also manage records on a computer, answer multi-line calls, route dispatches, schedule intake appointments, and support programs including animal adoption efforts.