Citizen Services Specialist & Animal Adoption Advocate

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The City of Lubbock is seeking a capable front-line Clerk to handle citizen inquiries, process service requests, and collect payments. You will greet visitors, ascertain needs, gather information, and prepare paperwork to fulfill service requests.

The position requires a high school diploma or equivalent plus at least one year of clerical or customer service experience, with a physical exam required. You will use a computer and office equipment to maintain records and manage calls.

Qualifications

• Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following.
• Physical exam required.
• Knowledge of customer service techniques and basic office procedures.
• Ability to deal courteously with others and remain professional.

Responsibilities

• Greet citizens in person or by telephone and ascertain the nature of requests.
• Obtain information to process service requests or resolve problems.
• Prepare service orders and paperwork to fulfill requests.
• Accept payments and maintain receipts.
• Provide information and explain policies and procedures.
• Prepare and maintain records using computer or office equipment.
• Answer multi-line telephone and route calls to dispatch as needed.
• Schedule intake appointments; promote city programs.

Skills

Customer service

Office procedures

Clear communication

Records management

Phone etiquette

Education

High school diploma or equivalent

clerical or customer service experience

Tools

Personal computer

Office equipment

Job description

The City of Lubbock is seeking a capable front-line Clerk to handle citizen inquiries, process service requests, and collect payments. You will greet visitors, ascertain needs, gather information, and prepare paperwork to fulfill service requests.

The position requires a high school diploma or equivalent plus at least one year of clerical or customer service experience, with a physical exam required. You will use a computer and office equipment to maintain records and manage calls.