Museum Customer Service & Sales Associate

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

City of Lubbock seeks a friendly, customer-focused front desk associate to assist visitors and residents at the Buddy Holly Center and Silent Wings Museum. You will help with information, payments, and problem resolution in a welcoming setting.

You will greet visitors, process service requests, schedule tours, and prepare correspondence using word processing software. A high school diploma and 6–12 months in sales or customer service are expected.

Qualifications

• High school diploma or equivalent; 6–12 months of sales or customer service experience.
• Knowledge of museum practices and municipal government.
• Proficient in computer word processing and document creation.
• Strong public contact and telephone etiquette.

Responsibilities

• Interact with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
• Greet visitors by telephone and in person, ascertain nature of business, provide assistance or referral, and explain policies and procedures.
• Schedule appointments and maintain a calendar for upcoming tour groups.
• Compose and type letters, reports, and memos from rough drafts, verbal instructions, or notes. Utilize computer software to produce documents with text, tables, and graphics.
• Sell merchandise related to the Buddy Holly Center and Silent Wings Museum.
• Learn and apply various fee categories for admissions.
• Perform related duties as required.

Skills

Customer service

Communication skills

Grammar & writing

Record keeping

Sales

Word processing

Public etiquette

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

City of Lubbock seeks a friendly, customer-focused front desk associate to assist visitors and residents at the Buddy Holly Center and Silent Wings Museum. You will help with information, payments, and problem resolution in a welcoming setting.

You will greet visitors, process service requests, schedule tours, and prepare correspondence using word processing software. A high school diploma and 6–12 months in sales or customer service are expected.