Citizen Services Associate - Call Center & Walk-In

PRWT Services; Philadelphia (Philadelphia County); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

PRWT Services is hiring a Customer Service Associate to assist citizens in the walk-in center and call center in Philadelphia. The role emphasizes clear communication, accuracy, and professional conduct while handling transactions and inquiries.

The candidate should have 1–2 years of customer service experience, be bilingual in English and Spanish, and maintain confidentiality and reliability in daily tasks. The position requires ability to manage multiple priorities in a fast-paced environment.

Formación

• Excellent communication skills with the ability to speak clearly and accurately respond to citizens.
• 1-2 years of experience in Customer Service.
• Ability to read, write, and speak English and/or Spanish.
• Reliable, on time and in attendance daily.

Responsabilidades

• Assist citizens in walk-in center and call center with professionalism.
• Process transactions and maintain accurate monetary records.
• Reconcile and balance daily monetary transactions and logs.
• Update citizen information to record transactions and hearings.
• Respond to inquiries regarding clients and escalate as needed.
• Perform with high level of accuracy and manage multiple tasks.

Conocimientos

Communication

Customer service

Bilingual English/Spanish

Time management

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

PRWT Services is hiring a Customer Service Associate to assist citizens in the walk-in center and call center in Philadelphia. The role emphasizes clear communication, accuracy, and professional conduct while handling transactions and inquiries.

The candidate should have 1–2 years of customer service experience, be bilingual in English and Spanish, and maintain confidentiality and reliability in daily tasks. The position requires ability to manage multiple priorities in a fast-paced environment.