Citation Program Coordinator

City Of Eugene; Eugene (OR); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Bilingual pay benefit

Job summary

The City of Eugene seeks a collaborative, detail-oriented Citation Program Coordinator to oversee the full lifecycle of parking citations and coordinate the administrative review and appeal process with accuracy.

The role supports Parking Services by working with Municipal Court, managing collections, and providing Tier 2 customer support. The position offers a 9/80 or standard schedule with competitive benefits and potential bilingual pay.

Qualifications

• Must demonstrate strong problem-solving and analytical abilities.
• Excellent communication and teamwork.
• Ability to provide Tier 2 customer support to community and internal partners.
• Experience handling administrative review and appeal processes is a plus.

Responsibilities

• Administers the full lifecycle of parking citations from issuance through final resolution, including payment processing, refunds, appeals, collections actions, public records requests, and data entry.
• Manages the Administrative Review process for parking citation appeals and issues written decisions to customers.
• Coordinates with Municipal Court on adjudication outcomes and ensures integration of court decisions into parking systems.
• Oversees parking collections contract, including daily transmission of unpaid citations and reconciliations.
• Maintains accurate records for citations, appeals, collections, and court matters with data integrity and retention compliance.
• Acts as liaison between Parking Services, Municipal Court, collections partners, and internal departments.
• Provides Tier 2 support for escalated inquiries related to citations, appeals, collections, and Municipal Court matters.
• Provides backup support for other Parking Services positions as needed.
• Completes designated tasks and special projects to meet team and City goals.

Skills

Problem solving

Analytical skills

Teamwork

Customer support

Job description

The City of Eugene is seeking a collaborative and detail-oriented Citation Program Coordinator who excels in problem-solving and thrives in a fast-paced, team-driven environment. This position plays a critical role in supporting the Parking Services Program by overseeing the full lifecycle of parking citations and coordinating the administrative review and appeal process with accuracy and professionalism. The ideal candidate demonstrates strong analytical skills, effective communication, and a commitment to teamwork while navigating complex citation workflows, coordinating with Municipal Court, managing collections processes, and providing Tier 2 customer support to the community and internal partners.

Classification

Program Coordinator - AFSCME

Salary

$31.31 - $39.03 hourly / $65,124.80 - $81,182.40 Annually

Department, Division

Planning & Development, Administration

Union Representation

American Federation of State, County and Municipal Employees (AFSCME)

Work Location

99 West 10th Avenue, Eugene, OR

Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m., with flexibility per business need.

Benefits

The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Living & Working in Eugene

Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Bilingual Pay Benefit

This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

Citation Coordinator

• Administers the full lifecycle of parking citations from issuance through final resolution, including payment processing, refunds, appeals, collections actions, public records requests, and accurate data entry within the parking software system.

• Administers the Administrative Review process for parking citation appeals in accordance with established administrative rules, including processing appeal requests, routing cases for review, tracking determinations, and issuing written decisions to customers.

• Coordinates with Municipal Court on all parking citation adjudication outcomes, including affidavits, validity hearings, and parking trials, and ensures accurate and timely integration of court decisions into the City’s parking systems.

• Administers and coordinates all aspects of the parking collections contract, including daily transmission of unpaid citations, processing paid or withdrawn citations, reconciling collection activities, and maintaining accurate documentation within the parking system.

• Maintains accurate citation, appeal, collections, and court-related records, ensuring data integrity, compliance with retention policies, and alignment with administrative regulations.

• Serves as a liaison between Parking Services, Municipal Court, contracted collections partners, and internal City departments to support smooth and consistent program operations.

• Provides Tier 2 customer support by responding to escalated inquiries related to citations, appeals, collections, and Municipal Court matters, ensuring clear communication and timely resolution.

• Provides backup support for other Parking Services support positions as needed, ensuring continuity of operations during staff absences, high-volume periods, or emergent workload demands.

• Complete designated job tasks, special projects, and all other duties as assigned to meet team, department, and City of Eugene goals while working cooperatively, efficiently, and productively in a team environment.

Program/Operations Evaluation and Research

• Evaluates a variety of program or operation developments, issues and problems and makes recommendations.
• Performs specialized research in the assigned area; reviews legislation developments pertaining to assigned programs.
• Performs special studies and program or operation audits; gathers and analyzes information relative to assigned area; informs manager or supervisor of trends, costs, problem areas and special conditions and issues; researches programmatic or operational directions and projects; presents data and information on assigned projects.
• Evaluates, consolidates, classifies, tabulates and performs statistical analysis of data; checks information for accuracy and applicability to work program.
• Participates in the development of objectives and goals; recommends changes to program or operation policies and procedures.
• Develops work plans, timelines and resource allocations for assigned projects; monitors progress to ensure objectives are met.
• May monitor department expenses by assigned project; track and report financial component of grant programs.

Policy, Regulatory, and Public Interaction Responsibilities

• Interprets and applies rules and regulations; reviews complaints and monitors enforcement of policies and/or applicable ordinances; assesses appropriate fees.
• Enforces program or operation policies; may recommend enforcement action and prepare enforcement documents; may administer specific licensing programs and processes.
• May assist public in complying with code requirements.
• Provides assistance and information to the public and other employees requiring thorough knowledge of laws, regulations, policies and procedures in the assigned area;