Parking Services Officer - Parking Services

City of Savannah; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Tuition reimbursement

Wellness programs

457 B deferred compensation plan

Pension plan

Flexible spending account

Employee referral program

Home purchase assistance

12 paid holidays

Job summary

City of Savannah is seeking a Senior Parking Services Officer to enforce parking ordinances and assist the public at city locations. The role involves issuing citations, reporting daily activities, and investigating complaints while maintaining courteous customer service.

You must possess a valid Georgia driver’s license and be able to work a Monday–Friday 8am–5pm or Tuesday–Saturday 11am–8pm schedule. Background checks and post-offer screenings apply.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience in public relations, customer service, or cashier work is preferred.
• Knowledge of city and department policies and procedures.

Responsibilities

• Issues citations for parking violations of local, state, and national ordinances.
• Completes daily activity reports.
• Investigates parking violation complaints and resolves issues when possible.
• Serves as an information ambassador for customers.
• Ensures compliance with permit stipulations at various city sites.
• Collects coins and bills from meters and reports malfunctions.
• Reports vehicles with outstanding balances to revenue investigators.
• Reports potential hazards and coordinates with emergency services.

Skills

Public relations

Customer service

Interpersonal relations

Decision-making

Written communication

Education

High school diploma or GED

Tools

City policies and procedures knowledge

Computer hardware/software

Job description

We offer great pay and excellent benefits, including medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, employee referral program, home purchase assistance, and 12 paid holidays! Women, Minorities, and Veterans Are Encouraged to Apply!

This position is responsible for the enforcement of parking and other related ordinances.

• Issues citations for parking violations of local, state, and national ordinances.
• Completes daily activity reports.
• Investigates parking violation complaints and attempts to resolve them.
• Serves as an ambassador, providing customers with information and other services.
• Ensures compliance with permit stipulations and validity at various work sites throughout the city.
• Collects coins and bills from parking meters and reports meter malfunctions.
• Reports vehicles with outstanding balances to revenue investigators.
• Reports potential hazards throughout the city and makes necessary calls to emergency personnel or first response agencies.
• Performs other related duties as assigned.

High school diploma or GED, with one (1) year of public relations, customer service, or cashier experience; or any equivalent combination of education, training, and experience.

Must possess and maintain a valid state driver's license with an acceptable driving history.

Work Schedule: Monday - Friday, 8 am - 5 pm or Tuesday - Saturday, 11 am - 8 pm

Additional Requirements

Background investigation, including a supervised drug screen, post-offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment.

• Knowledge of city and department policies and procedures.
• Knowledge of job-related computer hardware and software.
• Knowledge of state and local parking and tour ordinances and enforcement procedures.
• Decision-making skill.
• Skill in compiling information and preparing reports.
• Skill in the operation of assigned vehicles and equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Minimum Standards

SUPERVISORY CONTROLS: The Senior Parking Services Officer assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and establishes procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city parking ordinances, tour service ordinances, department standard operating procedures, department policies, and city and state ordinances. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related parking code enforcement activities. Heavy traffic and weather conditions contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to enforce parking ordinances. Success in this position results in an orderly and safe parking environment.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city personnel, residents, tourists, and tour company personnel.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, and resolve problems.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, where the employee may be exposed to cold or inclement weather, noise, dirt, dust, or grease.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.