Citation Processing & Customer Support Specialist

Blue Line Solutions; Chattanooga (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Job summary

Blue Line Solutions is hiring a Processing Agent in Chattanooga, TN to serve as a bridge between law enforcement, the public, and the company. You will process citations, collect payments, and answer inquiries with accuracy and discretion.

The role balances phone duties and citation processing while maintaining a high level of customer service and confidentiality. Typical hours align with standard business operations, with potential overtime as needed.

Qualifications

• High School Diploma or GED.
• Basic computer proficiency.
• Strong communication and customer service skills.
• Experience with government agencies or public-facing services preferred.
• Experience handling confidential information preferred.
• Previous call center or administrative experience preferred.

Responsibilities

• Handle inbound and outbound phone calls regarding citations, payments, court information, address updates, and general inquiries.
• Provide professional, courteous, and accurate information to members of the public.
• De-escalate difficult conversations while maintaining professionalism and empathy.
• Process citation payments received by phone.
• Document customer interactions accurately within company systems.

Skills

Customer Service

Communication

Professionalism

Attention to Detail

Accountability

Time Management

Adaptability

Problem Solving

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

CRM platforms

Payment processing systems

Records management software

Job description

Blue Line Solutions is hiring a Processing Agent in Chattanooga, TN to serve as a bridge between law enforcement, the public, and the company. You will process citations, collect payments, and answer inquiries with accuracy and discretion.

The role balances phone duties and citation processing while maintaining a high level of customer service and confidentiality. Typical hours align with standard business operations, with potential overtime as needed.