Program Specialist

Blue Line Solutions LLC; Chattanooga (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off & Holiday Pay

Job summary

Blue Line Solutions, LLC is seeking a Program Specialist to support and interpret operational processes across Agency Onboarding, DOR coordination, and Court Services. The role requires strong judgment, policy interpretation, and professional responses to complex scenarios.

Ideal candidates will have experience in law enforcement support or government operations, with the ability to translate regulations into clear guidance, maintain confidentiality, and produce routine reports for leadership.

Qualifications

• Bachelor’s degree preferred and relevant experience
• 3–5 years in law enforcement support, court administration, or government operations
• Experience interpreting policies, regulations, or legal documents preferred

Responsibilities

• Interpret and process DOR agreements and ensure activation of agency accounts.
• Apply regulatory requirements to real-world scenarios and ensure compliance.
• Manage account holds, removals, and escalations requiring analytical judgment.
• Monitor and respond to DOR inquiries with policy-aligned communication.
• Deliver routine and ad-hoc reporting on DOR program performance.
• Build and maintain agency profiles in MayPop and NewGuard systems.
• Establish court workflows and ensure required legal documentation is properly structured.
• Interpret agency agreements and enforcement parameters for accurate system configuration.
• Provide guidance to internal teams when policies need clarification.
• Assist with handheld laser configuration and pre-implementation speed studies as needed

Skills

Critical thinking

Analytical reasoning

Ambiguity handling

Written communication

Judgment & decision-making

Attention to detail

Multitasking workflows

MS Office/CRM-ERP

Education

Bachelor’s degree in criminal justice, Public Administration, Legal Studies, Business, or related field

Tools

MayPop

NewGuard

Job description

Job Title: Program Specialist

Company: Blue Line Solutions, LLC

Location: Chattanooga, TN

About the Company

Blue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. As a growing organization committed to excellence and integrity, we seek talented individuals who share our dedication to protecting lives and improving safety through cutting‑edge technology.

Position Summary

The Program Specialist plays a critical role in supporting and interpreting operational processes across Agency Onboarding, Department of Revenue (DOR) coordination, and Court Services. This role operates in environments that often require sound judgment, policy interpretation, and confident decision‑making.

Many program scenarios do not fall into clear black‑and–white categories. The Program Specialist must be able to evaluate nuanced situations, apply regulations and agency agreements appropriately, and translate complex or ambiguous information into clear, defensible, and professional responses.

This position requires strong critical thinking skills, attention to detail, and the ability to work confidently within regulatory and public safety frameworks. Experience in law enforcement, legal administration, court systems, or government operations is highly valued.

Key Responsibilities

Department of Revenue (DOR) Program Oversight

• Interpret and process DOR agreements and ensure accurate activation of agency accounts.
• Apply regulatory requirements to real‑world scenarios, ensuring compliance while resolving ambiguity.
• Manage account holds, removals, and escalations requiring analytical judgment.
• Monitor and respond to DOR inquiries with clear, policy‑aligned communication.
• Deliver routine and ad‑hoc reporting to leadership on DOR program performance.
• Identify inconsistencies across agencies and implement standardized solutions.

Agency Program Operations

• Review and process agency setup documentation with legal and regulatory accuracy.
• Submit ORI and GDOR authorizations, ensuring procedural compliance.
• Build and maintain agency profiles in MayPop and NewGuard systems, including:
  • Templates & Lane Codes
  • ORI Numbers
  • Consequence Schemes
  • Asset Assignments
  • Enforcement Schedules
  • Documentation Tracking
• Establish court workflows and ensure required legal documentation is properly structured.
• Interpret agency agreements and enforcement parameters to ensure accurate system configuration.
• Provide guidance to internal teams and agencies when policies require clarification.
• Assist with handheld laser configuration and pre‑implementation speed studies as needed.

Critical Thinking & Policy Interpretation

• Evaluate situations that fall outside standard workflows and determine defensible solutions.
• Translate regulatory language and agency agreements into clear operational guidance.
• Draft professional written responses that convert complex scenarios into clear direction.
• Identify grey‑area risks and escalated appropriately when needed.
• Maintain documentation integrity to withstand audit or legal review.

Program Support & Quality Assurance

• Perform detailed quality checks on enforcement schedules, templates, and agency data.
• Proactively identify operational gaps and recommend process improvements.
• Collaborate cross‑functionally with Court Services, DOR Processing, Agency Ops, and Mail Room teams.
• Maintain strict confidentiality of sensitive law enforcement and government information.

Qualifications

Education & Experience

• Bachelor’s degree in criminal justice, Public Administration, Legal Studies, Business, or related field preferred.
• 3–5 years of experience in law enforcement support, court administration, government operations, regulatory compliance, or similar environment.
• Experience interpreting policies, regulations, or legal documentation strongly preferred.

Top Skills

• Strong critical thinking and analytical reasoning
• Ability to operate confidently in ambiguous or “grey” situations
• Professional written communication with regulatory clarity
• Sound judgment and decision‑making
• High attention to detail and accuracy
• Ability to manage multiple program workflows simultaneously
• Proficiency in Microsoft Office and CRM/ERP systems

Preferred

• Background in law enforcement, court administration, or legal operations
• Experience working with regulatory frameworks (CJIS, ISO, state revenue systems, etc.)
• Experience interpreting contracts or government agreements

Ideal Candidate Traits

• Confident decision‑maker who does not rely solely on scripts
• Comfortable operating independently with minimal supervision
• Analytical thinker who can break down complex issues
• Professional, calm, and composed under pressure
• Strong sense of accountability and ownership
• Motivated by public safety and operational excellence

Reporting Relationships

This role reports directly to the Program Manager and works closely with Court Services, DOR Processing, Agency Operations, and Customer Care teams.

Pay

$40,000 – $50,000 per year

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off & Holiday Pay

Schedule

• Monday–Friday
• Day Shift
• In‑person

Why Work at Blue Line Solutions?

• Be part of a mission‑driven organization dedicated to protecting communities and supporting law enforcement nationwide.
• Work alongside professionals who value integrity, accountability, and operational excellence.
• Contribute to programs that directly impact public safety and save lives.
• Grow within a company that is scaling and investing in strong operational foundations.
• Join a team culture that values collaboration, ownership, and continuous improvement.